Terms & Conditions

 

These are the terms and conditons of our agreement and apply to all purchase of products by you from Babyland via our website,  please read them carefully.  These terms may vary from time to time and you should check before making new purchases, Babyland reserves this right.

 

 

Order-

 

You can submit an order for products to Babyland by completing details using our secure shopping cart.  All prices are in £UK pounds sterling,  and include V.A.T providing the delivery location is within the UK.

 

 

Acceptance of Order-

 

We will notify you of our acceptance of your order by email, and customers buying bigger items will also recieve a call from one of our customer service advisers, so please be sure to leave a contactable number.  We will call regarding stock availability, payment confirmation and to discuss delivery details.  At this point, a binding agreement will be formed between us.  if we do not accept your order for any reason, or if the price of the product has changed between the time of order and our acceptance, or if a supplementary delivery charge applies, we will email you to advise of the change.  You will then have to resubmit your order.  Only credit and debit cards are accepted as payment via the Babyland website, gift vouchers and credit notes are only accepted in-store, they are NOTacepted as forms of payment on this website.

 

 

Delivery-


One of our customer service advisers will contact you via phone or email to advise you when your goods will arrive.  Some furniture may arrive palletised, and there will be a surcharge payment of £60.00 payable by you for this, we will inform you of this when we call to accept your order.   For such deliveries, please have help at hand at the delivery address as the driver may need assistance.  As the driver is not employed by Babyland, although he will deliver your goods into your home, he may not deliver orders into specified room.  Please note that we offer a furniture delivery and assembly service in some areas.  This service is carried out by our own transport and by fully qualified and experienced fitters.  Please email services@babylandfife.co.uk for prices and areas covered.  PLEASE NOTE we only delivery to mainland UK addresses, orders outside Mainland UK may not be accepted, or may be subject to surcharge.  We would advise contacting us before placing any such order.

 

Please note we only deliver to billing address - for the safety of our customers.

Please note that we are unable to send goods outside of the UK or to BFPO addresses.  Goods will be delivered within all day deliveries (9am - 6pm generally) Monday to Friday only.



Secure Payment-


Payment is taken through WorldPay, who process and take all payment.  This is done at the time of your transaction.  The only details we keep are the details you give us at registration.

 

 

Right to Withdraw-

 

You have the right to withdraw from this agreement but this right ends fourteen days after the day we deliver the products to you.  Any amounts you have been charged will be repaid to you by way of credit to your account within 30 days.  However, in the event where we have already delivered or dispatched your ordered products,  you may return the products to us at your own expense, which will be arranged by one of our customer services advisors.  Goods may also be returned to our store, but this  MUST be arranged first with a customer services advisor, and refunds will not be handled in store.  Any products returned must be recieved to us in the same condition and packaging as we delivered them to you.  To avoid this, we recommend that you advise as soon as possible if you wish to exercise this right to withdraw.  If you wish to withdraw, please email us as soon as possible.  Our email address is: services@babylandfife.co.uk.

 

 

Warranties-

 

The products which are sold via this website have been manufactured to comply with statutory legal requirements and relevant safety standards of the UK.  All of our products are covered by a manufacturers warranty for 6 months for defects in manufacturing and or materials.  We will uplift your faulty products, and arrange repair. We will advise you of times.  If we are unable to repair, a replacement will be offered.  if we are unable to replace, we will refund your money, provided the instructions of governing the use of the producs have been followed and there has been no misuse.  Any items being returned for a refund must be returned complete, including all accessories.  If accidental damage occurs or the guarantee has expired, a repair may be possible at a charge.  If at any point, you wish to find out more information or have a query on any products, please do not hesistate to email us:  services@babylandfife.co.uk. 

 

 

Complaints-

 

If you have any complaints, comments or suggestions about our website, products or services, please contact us by email at services@babylandfife.co.uk.  You can also write to us at Babyland - Fife's Largest Pram Centre, 346-348 High Street, Kirkcaldy, Fife, KY1 1LD.

 

 

Product Descriptions-

 

To the best of our knowledge, the product descriptions on this site are accurate and up-to-date, but due to product development, design and specification changes, there may vary from time to time.  The images on our site are to assist with your selection, and you may find a slight variation in colours.  All weights, measurements and age dimensions are approximate.

 

 

Privacy- 

 

Babyland will not sell, transfer or give freely your personal information to any company or organisation without your consent, except to comply with laws or regulations of the government or any other regulatory body, or to protect the rights of Babyland.  We will not send you any unsolicited advertising material.
Car Seats  Due to car seat specifications and safety we advise customers to install and check that the car seat is compatible and fits the intended car. If there are any problems the car seat should be returned in its original condition and packaging with in 7 days of purchase for a full refund

 

 

Contact us- 

 

If you require further information please email us: services@babylandfife.co.uk, find us on facebook with our page www.facebook.com/babylandfife or by writing to us at Babyland Fife's Largest Pram and Nursery Superstore.

 

Babyland Fife

346-348 High Street

Kirkcaldy

Fife

Scotland

KY1 1LD

 

Registered Office:

2 MELVILLE STREET,

FALKIRK,

STIRLINGSHIRE,

Reg No: SC457536